Return, Refund & Cancellation Policy Effective Date: 10 September 2026
Last Updated: 10 September 2026This Return, Refund & Cancellation Policy applies to purchases made through Yaadiva, a brand operated by Realize, through our website https://yaadiva.in/.By placing an order with Yaadiva, you acknowledge and agree to the terms of this policy.1. Order CancellationBefore ProcessingYou may request cancellation of an order before the order has entered processing, production, printing, customization or dispatch.To request cancellation, contact us as soon as possible at:Email: yaadivacompany@gmail.com
Phone: +91 8908994388Once an order has entered production, customization or dispatch, cancellation may not be possible.Customized / Personalized OrdersOrders involving personalized, customized, printed or made-to-order products generally cannot be cancelled once production or customization has started.This may include products customized with:NamesPhotosLogosTextArtworkDesignsSpecific sizes or specificationsOther customer-provided information2. Return EligibilityWe accept returns only in cases where the product is:Damaged during deliveryDefective or manufacturing-defectiveIncorrectly supplied by YaadivaSignificantly different from the product orderedThe product must be returned in its original condition, along with applicable packaging and accessories, where possible.3. Non-Returnable ProductsDue to their nature, the following products may not be eligible for return or exchange unless they are defective, damaged or incorrectly supplied:Personalized productsCustomized productsProducts printed specifically according to customer instructionsProducts containing customer photographs, names, logos or artworkMade-to-order productsProducts modified according to customer specificationsProducts damaged after delivery due to improper handling or use4. Damaged or Incorrect ProductsIf you receive a product that is damaged, defective or incorrect, please contact us as soon as possible after delivery.For faster resolution, you may be required to provide:Order numberPhotographs of the productPhotographs of the packagingA description of the issueVideo evidence, where reasonably required for verificationWe may review the submitted information before approving a replacement or refund.If the issue is confirmed to be attributable to Yaadiva, we may, at our discretion and subject to availability:Replace the productProvide a refundProvide another appropriate resolution5. Return Request ProcessTo request a return, contact us at:Email: yaadivacompany@gmail.com
Phone: +91 8908994388Please include your order number and details of the issue.Do not send products back without receiving return instructions from Yaadiva.If a return is approved, we will provide the applicable return instructions.6. Return ShippingIf the return is approved because the product was damaged, defective or incorrectly supplied by Yaadiva, Yaadiva may arrange or reimburse reasonable return shipping costs, as applicable.For returns that are not caused by an error or defect attributable to Yaadiva, return shipping costs may be borne by the customer where a return is permitted.7. RefundsOnce a return or refund request has been approved, the refund will be processed through the applicable payment method or another appropriate method.Depending on the payment provider or bank, the refund may take additional time to appear in your account.The actual time required for the refund to reflect may vary depending on the payment gateway, bank or financial institution.8. Refund AmountWhere a refund is approved, the amount refunded will generally correspond to the eligible amount paid for the affected product/order.Shipping charges, transaction charges or other non-refundable charges, where applicable, may not be refundable unless required by applicable law or the issue was caused by Yaadiva.9. Refunds for Prepaid OrdersFor eligible prepaid orders, refunds will generally be processed to the original payment method used for the purchase.If the original payment method cannot receive the refund, we may contact you to arrange an appropriate alternative method.10. Cash on Delivery OrdersFor eligible Cash on Delivery orders, if a refund is approved, Yaadiva may request appropriate bank account or payment details to process the refund.We will only request information reasonably necessary to process the refund.11. Failed or Undelivered OrdersIf an order cannot be delivered because of an incorrect or incomplete address, customer unavailability, refusal to accept the shipment, repeated delivery failure or other reasons attributable to the customer, additional shipping or re-delivery charges may apply.If the order is returned to us, any refund will be subject to applicable deductions and the terms of this policy.12. ExchangeExchange requests may be considered only where the product is defective, damaged or incorrectly supplied by Yaadiva and an exchange is reasonably possible.Customized and personalized products generally cannot be exchanged for reasons such as change of mind, incorrect customer-provided information, preference or selection.13. Product Damage After DeliveryYaadiva will generally not be responsible for damage caused after successful delivery due to:Improper useMishandlingAccidental damageNormal wear and tearFailure to follow product-care instructionsUnauthorized modification or alteration14. Customer-Provided InformationFor personalized or customized orders, the customer is responsible for providing accurate:NamesTextPhotosLogosAddressesDesignsSizesProduct specificationsOther customization detailsYaadiva is not responsible for errors resulting from incorrect information, spelling, images, artwork or specifications provided or approved by the customer.15. Refusal of Return or RefundYaadiva reserves the right to reject a return or refund request where:The product does not meet the return conditionsThe product has been used or damaged after deliveryThe issue is caused by incorrect customer-provided informationThe return request is fraudulent or abusiveThe product is a non-returnable customized item and there is no defect or error attributable to YaadivaRequired evidence or information is not provided when reasonably requestedNothing in this policy is intended to limit any rights available to consumers under applicable law.16. Policy ChangesYaadiva may modify this Return, Refund & Cancellation Policy from time to time.Any updated policy will be published on this page with the revised "Last Updated" date.17. Contact UsFor any return, refund or cancellation-related queries, please contact:Yaadiva
Operated by: RealizeEmail: yaadivacompany@gmail.com
Phone: +91 8908994388
Website: https://yaadiva.in/
Address: Tarachandpatna, Jhanjir Mangla, Cuttack, Odisha – 753009, India© 2026 Yaadiva. All Rights Reserved.
Yaadiva is a brand operated by Realize.
